Frequently Asked Questions
Is Orthinc £30.00 per user or £30.00 in total for 10 users?
Orthinc’s price is £30.00 in total, for up to 10 users. If your business has 10 staff members, our £30.00 base price will cover your company. Your users can be either office administrators or field engineers or both. Orthinc does not charge extra for office administrators. Prices exclude VAT. Your company is billed per month with no minimum contract.
How am I charged?
You pay for Orthinc on a per-month basis. After your free trial, you are charged for the upcoming month and then the same day of the month every recurring month unless you decide to cancel your subscription.
Can I have fewer than 10 users to pay less than £30.00?
Unfortunately, no. Our base price is designed to cover all of your company’s needs at an accessible cost. At £30.00 per month excluding VAT for 10 users, your company’s cloud storage needs are fully covered, we can provide the best servers for the best experience and we are able to give you the best support we possibly can.
How much does it cost for extra users?
If your company has more than 10 staff members and want to have more than 10 users, Orthinc costs just £3.00 per user (above 10 users). If do you want more than 10 users, you just create a new user on Orthinc and you will be charged the additional fee the next billing month
You are charged per month based on the maximum number of users you had in the previous month.
For up to 10 users you will be charged £30.00. If you add any extra users during the month, 3 extra users for example, you will be charged £39.00 the following month. If you add the extra users and then remove them during the month, before we bill you, you will still be charge for these users when you pay for the following month. But we will not charge you again for these users unless you add them again.
If you have any questions, please feel free to contact us.
Is that it then, £30.00 per month for up to 10 users? Are there any hidden fees?
There are no hidden fees; no set up fee, no support fee, no training fee. You pay £30.00 per month and that’s it.
Orthinc seems pretty inexpensive compared to job management alternatives… What’s the catch?
There is no catch! It is true that Orthinc is more accessibly priced than its alternatives. We’ve worked hard to make Orthinc’s price as low as possible so that every contracting business, big or small, has access to Orthinc’s benefits. You and our team get access to every feature on unlimited devices, anywhere in the world.
Sounds good to us!
How do you take payment?
We accept debit and credit cards. When your free trial has ended, you will be asked whether you wish to continue your subscription and if you do, you will be able to input your card details and carry on using Orthinc from where you left off.
At Orthinc, we take payment security very seriously. That is why we use a third-party payment system called Stripe. Instead of taking your card details directly, they go through to Stripe who process them for us. Stripe is used by some of the biggest companies in the world and has possibly the best payment security system available.
If you have any questions, worries or concerns, please feel free to contact us.
Am I tied into a long-term contract?
Not at all. There is no minimum obligation and if any time during your subscription you wish to cancel your subscription, you can easily do so.
So, I can have a 14 day free trial first? How does it work?
That’s right, you can have a 14 day no-contract free trial to see if Orthinc is right for you. Once you sign up you can start using Orthinc. All of Orthinc’s features are included and you and your staff get access to everything. There is no credit card required. Only after 14 days will you be asked to input payment details for you to continue your subscription.
If you continue your subscription, all the work you did during the free trial will still be there – you can pick up from where you left off.